LEONE STAYS GmbH

Last updated: January 2026

1. Scope and Contracting Party

These Terms and Conditions apply to all direct bookings made via the official website of LEONE STAYS GmbH, unless otherwise agreed in writing.

Contracting party:

LEONE STAYS GmbH, Switzerland

By completing a booking, a legally binding accommodation contract is concluded between the guest and LEONE STAYS GmbH.

2. Booking and Contract Formation

A booking becomes binding once:

the booking is confirmed, and

full payment has been successfully received

After completion, the guest receives a booking confirmation by email.

LEONE STAYS GmbH reserves the right to decline bookings at its discretion.

3. Prices and Payment

All prices are stated in Swiss Francs (CHF), unless otherwise specified.

For direct bookings:

full prepayment is required before arrival

access to the apartment is granted only after payment

Without full payment, there is no right to access the apartment or receive keys.

4. Cancellation Policy (Direct Bookings)

For direct bookings made via our website, the following cancellation policy applies:

100% refund if the booking is cancelled up to 14 days before arrival

50% refund if the booking is cancelled up to 7 days before arrival

No refund for cancellations made less than 7 days before arrival

In case of no-show, late arrival, or early departure, no refund will be granted.

For bookings made via Airbnb, Booking.com, or other platforms, only the cancellation conditions shown on those platforms apply.

5. Check-in, Check-out and Access

Check-in from 3:00 PM

Check-out by 10:00 AM

Late check-out or interference with housekeeping may result in additional charges.

Access to the apartment is provided via a key safe with a personal access code.

The access code:

appears in the guest portal two days before arrival

is released only after full payment, online check-in, and ID verification

6. Mandatory Online Check-in and ID Verification

Due to legal requirements of the City of Thun, all guests must:

complete the online check-in form in full

upload a valid photo ID (passport or national ID card; driver’s licenses are not accepted)

digitally accept the rental agreement and house rules

If the online check-in is not completed, we reserve the right to:

deny access to the apartment

cancel the booking without refund

7. House Rules (Binding Part of the Contract)

All stays are subject to binding house rules.

The house rules:

are available before booking

must be accepted during online check-in

apply for the entire stay

In case of violations, we reserve the right to:

terminate the stay immediately

charge for damages, extra cleaning, or penalties

refuse any refund

8. Guest Liability and Damages

The guest is responsible for all damages caused during the stay, including:

property damage

missing or damaged items

excessive cleaning requirements

All damages must be reported immediately.

Unreported or intentional damage will be charged in full.

9. Subletting, Sharing and Misuse

Subletting, reselling, or sharing the apartment, keys, access codes, or guest portal access with third parties is not allowed.

The apartment may only be used for accommodation purposes.

The following is not permitted:

parties or events

large gatherings

commercial or business use

commercial photo or video shoots without written approval

Violations may result in immediate termination without refund.

10. Liability of LEONE STAYS GmbH

LEONE STAYS GmbH is liable for damages caused intentionally or by gross negligence.

For minor negligence, liability is limited to foreseeable damages related to essential contractual obligations.

No liability is assumed for disruptions outside our control, including:

internet or Wi-Fi outages

power, water, or heating interruptions

Guests must report issues immediately to allow us to fix them.

11. Internet Use

If internet/Wi-Fi is provided:

availability and speed are not guaranteed

illegal or abusive use is strictly prohibited

This includes illegal downloads, file sharing, or unlawful content.

The guest is fully responsible for any violations and related claims.

12. Lost and Found

LEONE STAYS GmbH is not liable for lost or forgotten items.

Found items are stored for a limited time and then disposed of.

Shipping is only possible upon request and at the guest’s expense.

13. Immediate Termination for Important Reason

LEONE STAYS GmbH may terminate the stay immediately if an important reason exists, including:

violation of house rules

false information during booking or check-in

missing or invalid identification

illegal activities or safety risks

unauthorized sharing of keys or access codes

In such cases, no refund will be granted. Further claims remain reserved.

14. Force Majeure

LEONE STAYS GmbH is not liable for service failures caused by events beyond our control, including:

natural disasters

government orders

utility outages

15. Data Protection

Information about the processing of personal data is available in our Privacy Policy on the website.

16. Applicable Law and Jurisdiction

Swiss law applies exclusively.

Place of jurisdiction is Switzerland.

17. Acceptance

By completing the booking and the online check-in, the guest confirms:

all provided information is correct

acceptance of these Terms and Conditions

agreement to follow the house rules

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