PRIVACY POLICY

LEONE STAYS GmbH

Last updated: January 2026

This Privacy Policy is part of our website and applies to all bookings, stays, and services provided by LEONE STAYS GmbH. The version published on our website is always the valid one.

1. Who We Are

LEONE STAYS GmbH, Switzerland, is responsible for processing personal data.

Contact:

Email: reservation@leonestays.ch

2. General Principle

We take the protection of your personal data seriously. Personal data is processed in accordance with Swiss data protection law and, where applicable, the EU General Data Protection Regulation (GDPR).

3. What Data We Collect

We may process the following personal data:

full name, date of birth, nationality

address, email address, phone number

booking and stay details (arrival and departure dates, number of guests, booking channel)

payment status and transaction information

identification data (passport or national ID card)

communication content (email, booking system, WhatsApp)

technical website data (e.g. IP address, browser type)

4. Why We Process Your Data

We process personal data for the following purposes:

to manage bookings and accommodation contracts

to complete the mandatory online check-in

to comply with legal obligations (e.g. guest registration with the City of Thun)

to verify guest identity

to provide access to the apartment

to communicate before, during, and after the stay

to process payments and refunds

to protect the property and prevent misuse or fraud

5. Online Check-in and ID Data

Online check-in is mandatory for all guests.

During check-in, guests must upload a valid passport or national ID card.

Driver’s licenses are not accepted.

ID data is processed only for legal and security purposes and is not stored longer than required.

6. Disclosure to Authorities

Personal data may be shared with public authorities if required by law, in particular for guest registration and tourist tax reporting to the City of Thun.

7. Sharing Data with Service Providers

To provide our services, we work with trusted service providers, including:

booking and property management systems (e.g. Hostaway)

payment service providers

IT and communication providers

These providers process data only on our behalf and in line with applicable data protection laws.

8. International Data Processing

Depending on the systems used, personal data may be processed outside Switzerland or the European Union. In such cases, we ensure that appropriate data protection measures are in place.

9. Cookies and Website Use

Our website may use cookies or similar technologies to ensure functionality and improve user experience.

You can manage cookie settings through your browser at any time.

10. Noise Monitoring Devices

The apartment may be equipped with noise monitoring devices.

These devices do not record audio or conversations.

They measure only sound levels to ensure compliance with house rules.

11. Data Retention

Personal data is stored only for as long as necessary to fulfill contractual, legal, or operational purposes.

After this period, data is deleted or anonymized.

12. Your Rights

You have the right to:

request access to your personal data

request correction of incorrect data

request deletion of data, where legally allowed

object to certain data processing activities

withdraw your consent at any time

Requests can be sent to the contact email below.

13. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The version published on our website always applies.

15. Contact

If you have questions about data protection or this Privacy Policy, please contact:

LEONE STAYS GmbH

Email: reservation@leonestays.ch